Empregos / Lisbon and/or Proença-a-Nova Area / Customer Success Manager

Customer Success Manager

2017.01.09 - Lisbon and/or Proença-a-Nova Area - Horário Flexivel
Contacts Become a Partner By Miguel Lopes on November 19, 2015 You will be a part of the dynamic team that is focused on post-sales processes designed to maximize our customers success and value from the technology investment they have made in our platform.
You will constantly focus on getting our customers to the next step in their successful journey into radical IT transformation.
You will successfully balance strong trust relationships with customers with real profile and usage data to determine the best possible course of action for technology adoption.
Additionally, you will need to become an Out Systems Platform expert so that you discover and promote opportunities where our customers can benefit additionally from our Platform.
You will also interface with multiple teams inside our company - Technical Support, R& D , Sales, and Professional Services - so that you be the advocate for our customers.
Main Responsibilities:
Build value oriented relationships with customers ensuring that they remain delighted Out Systems customers;
Ensure customers successfully progress through their Out Systems adoption maturity model - Learn, Go-Live, Transform, Optimize - in an adequate timeframe;
Be a crucial part of a delightful Out Systems customer experience across all channels and interactions;
Provide relevant education and best practices to improve adoption of the Out Systems Platform by each and every customer;
Develop, use and improve internal data and metrics to create a clear 360º view of our customers;
Proactively interface with Sales teams to ensure relevant revenue opportunities are identified and followed-up on;
Bring intelligent and relevant product feedback and recommendations from customers back to our Product Management team.
Necessary Qualifications:
Computer science bachelor's degree or equivalent;
Ability to work independently and as part of a team;
Be self-motivated and know when to seek guidance;
Focus on customer profile and usage data as a key driver for decisions;
Ability to work in environments that can be unstructured and potentially stressful;
Ability to change priorities quickly, and capacity to handle multiple tasks;
Desire and passion to foster a culture centered around customer success;
2-3 years in a customer-facing role (Delivery Manager, Engagement Manager, Technical Account Manager, Customer Success, Account Management) preferably at a software company;
Experience helping customers both large and small and knowing how/why to manage them differently;
Understanding of the Platform as a Service (Paa S) industry and the key challenges in adopting a Paa S;
English is mandatory.
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