Empregos / Lisbon Area / Knowledge Engineer

Knowledge Engineer

2017.01.09 - Lisbon Area - Horário Flexivel
Contacts Become a Partner By Miguel Lopes on November 19, 2015 Can you teach your parents how to use a computer or any current technology that seems beyond their grasp?
Do you pride yourself on making the overly technical simple and easy to understand for the average user?
Even before Rapid App Delivery was a thing, Out Systems was helping developers around the world deliver mobile and web applications faster and without having to worry about the risk of creating software that would become a maintenance nightmare...
Now that we are entering a high growth phase, we need a full-time Knowledge Engineer to help scale the productions of remarkably high quality content to assist developers learn and use our Out Systems Platform.
Key Responsibilities:
Set up ideation systems and consistently produce amazing ideas for content pieces that are really useful.
Manage an editorial calendar and work with content creators (including freelance, guest & internal) to make sure publishing deadlines are met.
Research, write and edit content pieces that are aligned with the content strategy and developer needs, are of remarkable quality, and are error free.
Work with our Customer Success Managers to promote content pieces to our target audience and ensure they are seen, consumed, shared and acted upon.
Monitor analytics tools like Google Analytics and produce insights that help to optimize content strategy and identify needs for content.
About You:
You’re a developer first, technical writer second.
Although tech writing is a big part of your role, you need to have a strong knowledge of software development in order to be able to educate our audience.
You're driven by understanding how people use the content you write and are obsessed on improving the content, and the product so that you don't have to write as much.
You make it a point to be a developer's advocate and you get excited when their life becomes easier...
You’re a voracious geek who loves reading about software.
You know that in order to create exceptional content you need to read widely, experiment with other tools and integrate best practices from other companies.
The focus on the utility of content is paramount.
Our definition of a successful technical document isn’t one that documents what a feature is, it’s one that gets saved to Evernote because it’s so helpful people will refer back to it.
You understand this, and have experience making it happen.
You have an insane ability to simplify things.
You pride yourself on being able to simplify complex concepts so that the even your mum can understand...
You understand that when you hit publish, you’re only halfway through the process.
You have experience testing your content and improve it based on direct or indirect feedback.
We invite you to bring your insatiable desire to simplify the complex, through the documentation and presentation of your creations, to visit Out Systems and learn more about who we are and why you belong in this environment!
Outsystems
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